Fees & Security

Rest easy! Every transaction on Apartment Therapy’s Bazaar conducted using the integrated Stripe Payments Service is eligible for purchase protection, powered by Stripe.

What’s Covered —

• Buyer claims the item was not delivered, but you’ve delivered the item and have proof of delivery.
• Buyer claims the item delivered was not as described, but the item condition was as described and you have proof.

Elegibility —

• The transaction must have been conducted on-site using the integrated Stripe Payments Service.
• If the item was shipped, you must provide a tracking number and shipping insurance.
• If the item was delivered or picked up, you must produce a delivery receipt and have it signed by the Buyer.
• If the item was shipped or delivered, you must have the item delivered to the address denoted by the Buyer when they submitted the order request.
• The order was only marked as completed when the item was actually delivered.

How it Works —

• If a Buyer submits a dispute claim on an item you sold, Apartment Therapy’s Bazaar Support team, in accordance with Stripe, will email you directly to notify you about the claim. You can defend your sale by replying with all relevant transactions records: photos, receipts, shipping, tracking, etc. Stripe will review the claim and if approved in your favor, will release your sale funds to your connected Stripe Seller account.
• Please note that as the seller, you are responsible for any disputed transactions since you have the direct relationship with the Buyer. Only accept orders from Buyers you trust and keep detailed records pertaining to the transaction, shipping, delivery and pick-up.

What’s Covered —

• Item was not delivered within the timeframe or at all and you have proof.
• Item delivered was not as described and you have proof.

Elegibility —

• The transaction must have been conducted on-site using the integrated Stripe Payments Service.
• The dispute claim must be filed with the Seller, Stripe, & Apartment Therapy’s Bazaar immediately.
• The shipping address you denoted to the Seller was a complete, full postal address and you have written proof (such as a recent Utility Bill) that proves your shipping address is valid.
• You have photographic proof that the item purchased was not as described in the listing at the time of purchasing.

How it Works —

• If your item was not delivered or if the item that was delivered is significantly different from what was described in the listing, immediately contact the seller, Stripe, and Apartment Therapy’s Bazaar Support team (Bazaar@ApartmentTherapy.com) to file a claim. You can defend your claim with records: photos, receipts, shipping, tracking and if approved in your favor, a refund will be initiated and your payment will be returned to the account or card originally used. It may take 3-5 business days for this refund to process.
• If you attempt to pick up the item and see that the item is significantly different from what was described in the listing, do not take the item, and immediately contact Stripe and Apartment Therapy’s Bazaar Support team (Bazaar@ApartmentTherapy.com) to file a claim. You can defend your claim with records: photos, receipts, shipping, tracking and if approved in your favor, a refund will be initiated and your payment will be returned to the account or card originally used. It may take 3-5 business days for this refund to process.
• Please note that the seller is responsible for any disputed transactions since they have the direct relationship with you as the Buyer. Only accept orders from Sellers you trust and keep detailed records pertaining to the transaction, shipping, delivery and pick-up.

Stay safe with world-class security and spam protection!

• We employ automated tools to help detect fraudulent activity and block spammers/scammers.
• Our Monitoring & Curation team review listings daily to ensure compliance with our listing policies.
• Your location and personal information are kept private unless you choose to share it.
• Messages sent on our site can only be seen by the sender and the recipient. Messages cannot be modified or deleted.
• Our Support team is always available to answer questions, resolve issues and help you get the most out of the Bazaar.

Please exercise good judgment when using Apartment Therapy’s Bazaar.