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Oz came highly recommended by my roommate, my boyfriend, and a couple of other people I know.

I would NEVER use them again.

They arrived an hour late. No phone call, nothing.

The forman Peter came in smelling of booze and cigarettes. Clearly he'd had a late night. He was a mumbler and had the social skills of a rock. The three year old kid that lives upstairs from me has better communication skills.

I asked them to use the moving boxes I had purchased before the move before they started using their own. They completely ignored this request.

I was moving the day before my roommate and so the entire apartment wasn't being moved. Even though the my things were organized into one area of my apartment they continued to ignore me and tried to take everything.

I became very concerned when Peter carried a piece of furniture out by it's legs.

There was no concern for the wooden floors in my apartment. Furniture was pushed and scooted and moved without help. There were a number of scratches when they were finished.

I have an expensive armoire with interior drawers. The drawers were removed and thrown into a box. They were not wrapped.

But as always you must leave the best for last. They finished removing my things and Peter told me they'd be leaving in just a few minutes. I helped my roommate move some things around and looked out the window to see if they were gone and I saw this: One of the movers was pissing on the street. And Peter the forman was drinking a beer.

I called to report the behavior as soon as I saw it and was told that I could call and make a complaint the next day and that the dispatcher would be called about the drinking. What the dispatcher being called ended up being was that Peter was called and told that I'd seen him drinking. He then confronted me in my apartment and told me that if I had a problem with his drinking I should have called the cops. I wish I had now, considering he was driving the truck.

The move was on Sunday. I called on Monday to register a complaint. I've been dealing with Nancy. A customer relations expert she is not. She refused to accept that anything I said was factual. She assured me Peter was an upstanding employee and would have never been drinking on the job. This conversation was before I started unpacking things. On Tuesday I discovered and entire box of stemware that was broken. A marble column that was double wrapped in bubble wrap was broken. There was more.

I finally did get a check for part of the damages, but there was no apology. I would never use them again and with all the other moving companies in the city finding someone else should not be a problem. JWF212 on Oct 7, 2009

DO NOT USE THIS COMPANY!!!!

DO NOT USE THIS COMPANY!!!!!
We recently moved from Queens to the East side with Oz Moving. The initial walk through with the salesman was pleasant and built up a lot of confidence. Then once the movers arrived we still felt confident.

However, after about 3 hours of them packing our furniture (and after we gave them tons of good food and drink) they started acting completely unprofessional. It started out as an overall attitude, but it turned into much more. This long and drawn out nightmare of a move has too many details for here, but for your sake, I will bullet point a few of the occurrences. All of this was from one bedroom apartment to another. Not a big move!
-They underestimated how much furniture we have--and therefore did not send enough movers. This made the move last until 1030PM!!!!!They started at 9:00AM!!!!
-They scratched and ruined several of our most valuable pieces of furniture (to their credit they have a great carpenter who fixes the damage--but there shouldn't be such damage in the first place)
-During the move, there was constant misconduct. So much, that the building told us that if they have one more problem with the company they will not let them move into the building again.
-I caught one of the movers cutting side jobs with one of our neighbors!!! No joke, he was in a neighbors apartment helping the neighbor with something while he was supposed to be moving our stuff!!
-The things that we packed on our own came back okay, EVERY ARTICLE that they packed came back with a defect.
-Towards the end of the move, when it came time to pay--at 10:30PM!!!, the movers started laughing at us to our faces in our living room.
-Worst for last--We moved in the summer, and went away right after we moved for a month. When we returned, we realized that after this horrible move, our winter coats never arrived at our apartment (we had them pack and deliver all of our winter coats). I right away called the "customer relations" lady Nancy (who in general has a chip on her shoulder), and she gave me a vague--"I'll look into it" answer. In the mean time I made sure with my old super that it wasn't accidentally left behind at the old apartment--it wasn't.

I didn't hear back from the "customer relations" lady for a week. Called her up, she barely remembered the case and said it isn't relevant if it's a month later but that I could fill out a claim. I filled out ANOTHER claim. When I called to ask about the claim, she started accusing me of lying, and saying that I am just trying to get money from them, and that I cannot prove anything.

I told her if she wants to know about the misconduct she can ask the building management. Then, she starts yelling at me that I am trying to bribe/blackmail her and how dare I threaten her. I was in complete disbelief!!! I had to then calm her down, instead of her calming down the customer.

My experience with Oz storage is not over, because they still have not agreed to help even try to locate my winter coats, and have said that none of my insurance will cover the items THEY LOST!

Oz Storage is one of the worst customer relations experience I've had and by for one of the most unprofessional companies I've ever dealt with. I do not like writing reviews, and I really don't have time for this, but for your sake--stay away from the OZ!!!! I wish someone would have told me.

PS-Small claims court and internet reviews--here we come!!! Deafin on Sep 22, 2009