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Jan 10, 2007

With a newly opened shop in SoHo, Lumas is now both online and off, which is good because a bird in the hand is worth two in the online bush. We stopped in over the holidays and found the work so tempting on the walls that we almost committed an impulse buy as a gift for our brother.

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Recent comments

I too fell in love with Stefanie Schneider's work.
The Lumas prints are digital and good, in editions of 100 but Stefanie Schneider also prints in editions of 5 that are even more beautiful due to the analog process she uses. I bought one years ago and I'll never sell it. Long way home. loveartlove on Jan 24, 2008

Dear Mar,

Your initial posting isn’t giving the whole story:

You completely forgot to mention that we offered an additional work of Stefanie Schneider without charging for it as a compensation for the hassle and delay. The work SSC07 you received as a gift sold out very quickly – so it was definitely a good one. Our gift reflects 30% of your order value. It would have been accurate and kind to mention this detail, too. At the end you confirmed to be happy with the solution found and the works shipped. The delays you experienced arose December 2005 / January 2006. It all happened one year ago.

You wonder why I still remember this single order? Yes, problems like this happen very rarely at LUMAS. I personally apologized for the delay and personally sorted out the problem for you. I answered all your emails within one day. I provided detailed explanation what went wrong. It was down to exceptional circumstances which happen once or twice a year. If this would occur frequently you would see it posted here or elsewhere.

Regarding the reprint issue: if a print gets damaged by us, the forwarding company or a customer of LUMAS it’s returned to us, destroyed and printed again. For this reason the signature of the artist (this is the core value or DNA of an edition) is on a separate sticker. This is common in the entire art market. What else should we do? The total number of prints is 100% fixed and preserved.

Laura’s assumption is correct, the editions are printed on demand for various reasons. Again this is common practice.

Hope this clarification is helpful.

Best Regards to all,

Marc Ullrich
Co-Founder LUMAS Marc Ullrich - LUMAS on Jan 15, 2007