Store details
89 7th Avenue
New York,
NY
10011
212.929.4880
Member since February 25, 2011
On Apartment Therapy
Over the last few years Jensen-Lewis has expanded its collection, which now runs the gamut from funky to restrained contemporary. With a full range of well made and moderately priced furniture, this can truly be one-stop shopping. Couches are in the $1,500 to $3,000 range, and beds run between $1,000 and $2,000.
Previous posts
- Home Design Apartment Therapy | Sep 15, 2005
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Recent comments
Be very careful spending your money here. I bought the Gramercy wall unit 10 years ago. (http://www.jensen-lewis.com/product.php?pid=00000541) I have it in the beech finish and I get compliments to this day, but suddenly the lights just all went out. I called up, knowing this is such a reputable dealer and I paid a small fortune at the time (I was in my late twenties then). Well, customer service has gone way downhill from those days.
If you use the contact page on their site, it does not work. I contacted the store to alert the manager (whose business card says he's the service CLERK????) and he was not the least bit concerned. I asked who the webmaster is and can I contact THAT person to let him know - he didn't know who that would be. He did however send me a letter informing me of the $190 it would cost to send me the piece to fix it, with no information about who will install it once it arrives (and now I live in NJ). I'm in the middle of writing them another letter as I just can't stand poor management - not when I drop a small ton of money like this.
Beware, friends. Beware. You'll love your furniture, but don't you dare have questions afterwards! The *Lovely* Patricia (Check Profile and Tweet Me! on Jan 17, 2009
Be very careful spending your money here. I bought the Gramercy wall unit 10 years ago. (http://www.jensen-lewis.com/product.php?pid=00000541) I have it in the beech finish and I get compliments to this day, but suddenly the lights just all went out. I called up, knowing this is such a reputable dealer and I paid a small fortune at the time (I was in my late twenties then). Well, customer service has gone way downhill from those days.
If you use the contact page on their site, it does not work. I contacted the store to alert the manager (whose business card says he's the service CLERK????) and he was not the least bit concerned. I asked who the webmaster is and can I contact THAT person to let him know - he didn't know who that would be. He did however send me a letter informing me of the $190 it would cost to send me the piece to fix it, with no information about who will install it once it arrives (and now I live in NJ). I'm in the middle of writing them another letter as I just can't stand poor management - not when I drop a small ton of money like this.
Beware, friends. Beware. You'll love your furniture, but don't you dare have questions afterwards! JustPatricia on Jan 17, 2009