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On Apartment Therapy
ISS there another choice? Yes there is. We have used Elfa Shelving (inexpensive and beautiful) from the Container Store time and time again, and once installed Vitsoe Shelving (expensive and beautiful), but we have yet to find a great shelving solution that fills a mid range price point. Luckily we recieved this tip from Adam yesterday, who wrote in recommending ISS Designs, saying he had bought it and set it up himself, and that you could buy it online. All of this is true.
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I would suggest that if you ever have a custom shelving project to do, to buy the hinges online. It is a lot easier and cheaper to do! I just found a Marlboro Hinge - their customer service department helped me which hinges would work best for my project. A little time and research will go a long way sometimes!
http://www.marlborohinge.com EmilyCros on Nov 18, 2009
Sounds like something must have changed at ISS Designs since 2004. We were very careful to design our wall system based on items ISS Designs already had in their online gallery. We submitted a detailed drawing with colors, sizes, and quantities of items clearly defined. The first parts that arrived were the poles that hold up the system. They sent silver poles instead of the black poles we had specified. We picked the black poles based on their online gallery. They said a customer had customized those poles and that for "additional money" they could have the poles powder coated for us. We decided to work with the silver poles to avoid delays. Also some screws were missing. After some phone calls customer service said they would send the missing parts before the cabinets and shelves arrived (they sent us the wrong screws but we couldn't tell until we tried to build the system). When the cabinets and shelves did arrive nearly everything was damaged from poor packaging and we rejected the shipment. When a new system arrived a few weeks later it was packed very well, but I noticed that the orange door faces were darker than we had specified and they had a different orange (the approved color) on the sides. Also, the shipment was missing some critical hardware that delayed assembly of the system for 2 weeks. ISS Designs made new doors with the approved colors, and sent us the missing hardware so we could finish the assembly. This is when we found that the drawer face for the center of the floating desk didn't fit. I called 3 times and sent customer service 7 emails and was finally able to get this resolved. I was a bit frustrated with all the issues we encountered throughout the process that I asked for a price discount to compensate for the 3 months of hassles. They offered me some bookends. I emailed and asked to speak with customer service again. They have never returned my calls. I asked to have a talk with the CEO of ISS Designs about my issues. They refused to give me the CEO's name and said “he was out of town.†My only options are to report them to the better business bureau and post so others won't have to endure the same outcome. We’re still waiting for a call back.
Photos can be found on Flickr: http://www.flickr.com/photos/21678692@N00/2753734555/in/set-72157606676720619/ designer2 on Aug 12, 2008