Hastens Beds

Recent comments

We purchased the Citation approximately 2 years ago from Jeff Klein at Sleep, Etc and I would highly recommend purchasing from him because he has been amazing re: customer service follow, up but more on that later.

The Citation is an adjustable bed and we have had some issues with the motor which will hopefully be remedied soon. As for the bed itself, in my experience, it is an acquired taste almost like sushi. I can't say that I was immediately comfortable from the first night in it but over time it has certainly become more comfortable as the bed has settled. There is no doubt that the bed is wonderfully crafted and is quite impressive aesthetically but getting accustomed to it did take some time.

Now that the mattress has settled, I do like it and it will hopefully become even more comfortable with future use. As for the maintainence, flipping the bed every 4 months was not a big deal for us. The only other issue is with the remote control to adjust the height of the bed. This may be user error but we previously owned an adjustable Tempur-Pedic and the remote was more user friendly and easier to use. The remote control for the Citation has to be angled properly so that the beam can communicate with the device under the bed to move it up or down. Most of the time, this requires actually getting out of bed to angle the remote properly and then getting back in to test the height. To avoid this issue, you can preset the memory to your preferred height but if you want to make any adjustements, I have found that you have to get out of bed to trigger the remote control.

As for purchasing from Sleep, Etc. Jeff literally stands behind his product and in our case while he was on a business trip in the West Coast he made time to personally come to our house to properly install the bed when it was improperly installed the first time! Two years later when we had another issue with the motor and I called up Jeff, he was tenacious in following up and getting a response from Hastens to help resolve our issue. Given that incredible level of customer service we shall purchase all our future mattresses from Jeff. I cannot say enough good things about his business model and level of service. Didimama on Jan 30, 2011

NEWSFLASH: FED UP WITH HASTENS
While I still have the utmost respect for Hastens mattresses, the company leaves less and less to be desired these days.

Hastens has always been slow to handle customer service issues to the point where I would replace defective beds from my own inventory and wait for Hastens to then do an exchange at my warehouse. But I am at my whit's end because although the companies service was one of the reasons why I dropped the line last year in favor of Carpe Diem beds, they are not responding to my customer's calls for service or my calls. I have been emailing and calling the US Rep and the US Country Manager for over six weeks on behalf of a customer with a defective Hastens bed and no one has even replied.

Not Good. Is anyone else having a similar experience?

On another note, I am researching more European and Scandinavian brands. If anyone has any suggestions for me to check out or any questions, please email me.

Thanks,

Jeff

Jeff Klein
Svenska Beds
jklein@svenskabeds.com JKlein on Jan 25, 2011