Drimmers Major Appliances

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On Apartment Therapy

Home Design

Mar 25, 2005

A family run business for 30 years, Drimmers is a kitchen specialty store with "the broadest selection of built-in and European productsy," stocking major home appliances, from dishwashers to sinks to home entertainment centers. See their kitchen showrooms for easy browsing.

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Thank you all for saving me from buying 5-9k Gaggenau wall ovens from these dishonest people. downtowner on Sep 26, 2008

I would like to share my recent very unfortunate and ongoing experience with Drimmer's, the appliance company on Coney Island Avenue. In June, we bought as part of a kitchen redo: a Gaggenau refrigerator ; its stainless steel doors ; a Bosch stove ; a Perla stove hood ; a GE Monogram microwave; and a Maytag washer dryer unit. The equipment was delivered in Aug. The total bill was over $11,000.

All the equipment except the stove and dryer turned out to be damaged or defective. The stove hood was dented, and the fan made a deafening noise. The refrigerator doors were dented. The trim on the microwave was peeling off. The washing machine wouldnâ€™t run at all. The icemaker on the refrigerator didnâ€™t work and the unit leaked onto the floor. We were told to call the manufacturers. Our contractor did so. He asked Drimmer's to replace the stove hood, but they claimed the dent was his fault first, then gave him such a hard time he bought a new one himself. The only things Drimmer's has replaced were the doors, but left the old ones in the hallway blocking the way. (Too big to dispose of ourselves.)

For the last month service people have come and gone for the refrigerator and washer, each claiming that a part is needed and promising to order it. Last night, my 8-year-old son opened the fridge door, and the 700-pound refrigerator fell on him. Miraculously, he was saved from being crushed only because the corner of the open door stopped the refrigerator from falling all the way.

We've called repeatedly. Our contractor even went so far as to go out to speak with Mr. Drimmer, the owner, and was told that â€œpeople buy Mercedes that donâ€™t work. They call the company.â€

There are numerous companies involved in this shipment, and it seems an astonishing coincidence that all of them happened to sell us damaged or non-functioning equipment on the same day. We've called Gaggenau, which asks us why the distributor won't replace the fridge. They're sending someone on Sept. 30. Meanwhile, we will have to buy a substitute fridge. blulight on Sep 19, 2008