Couch

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Boo! I was told my couches would take two months, and it took about six. There was regular communication on this, but it was still frustrating. It took so long we agreed to take them one at a time so we would have something to sit on. When the loveseat came, Ameer very nearly backed his huge delivery truck into our home! We had to scream for him to stop. He got out looking pale and said "Oops, he didn't realize that overhang was there." We laughed nervously at the near miss, and my husband helped him move the couch in because he was alone with this huge couch. Over a month later, the other couch came. It is mostly the same as the other one, but they used different color linings which seemed like a small yet unprofessional detail to me. Two guys delivered it and left many huge gashes in our drywall, which they described to me as “scuffs” when I asked how it went. Excited to finally have the couch and arrange the living room, I didn’t run down to inspect the stairs before I sent them off with a $20 tip each (on top of the pre-paid deliver fee). Later, I headed toward the stairs with my Magic Eraser to deal with the scuffs. I gasped at the several large gashes in the wall. One of which was five inches long, and at least a centimeter deep. I called Couch and was told to send pictures. I did right away, but nobody contacted me for days so I called again. This time I Ameer called me, asking me why I let the delivery drivers leave without mentioning the damage? It was an irrational response and I think he quickly realized it. But I was not thrilled about being put on the defensive after paying almost $7000 including a delivery fee and patiently waiting three times longer than I was originally told! I thought that was really unprofessional. I said I hadn’t noticed at first, but regardless the damage is there. He told me he would call me in a week and let me know when someone would come fix it. He didn’t get back to me until over TWO weeks and left a message he had found a guy. At this point, I was sort of over working with Ameer. Admittedly, I did agree during our first conversation to have him to send someone to fix it. But he didn’t follow up when he said he would, and I got sick of looking at it. So I went and got the supplies and spent an afternoon fixing it myself. I had guests coming that week and I was not going to have our stairs look so ugly just so I could wait for Ameer's guy to come. And frankly I no longer trusted that Ameer really cared about my problem, so who would he send? Someone licensed? Insured? How could I know? All I need is somebody’s uninsured uncle falling down my stairs with a spackle can. Sigh. Anyway, I do like the couches a lot but I am not sure I would work with Couch again, or recommend them. I think even when you get a nice deal, this wasn’t Bargain Basement Warehouse. I did have an expectation of receiving things on time and without damage to my home. If you expect the same I suggest you think twice about ordering with them. Or at least, don’t let your delivery guys leave if they mess up your house. I guess you’re supposed to detain them indefinitely… Shandora on Oct 13, 2010

I think they've relocated to downtown. The address on the site says: 1230 Western Ave, At the base of the Harbor Steps LucyTuzy1 on Nov 24, 2009